1

Hotels.com Reservation Cancellation and Refund Issue

Abdüsselam
Abdüsselam
Hotels.com
June 27, 2024 2:54 PM31

I canceled our reservation with code 72861246368447 on the Hotels.com website, but didn't receive any response. We made the reservation on 24.06. On the same day, due to health issues, we canceled 4 hours later because it would be risky to travel, but they didn't refund the money. I kindly request you to handle the cancellation and refund for us, please.

Hotels.com
June 27, 2024 3:12 PM (18 minutes after complaint)

Hello dear guest, Your reservation is non-refundable, meaning that in case of cancellation, no money will be refunded. We will ask the hotel and inform you based on their response. Have a nice day, Hotels.com

Abdüsselam
Abdüsselam
June 27, 2024 3:55 PM

The hotel said they do not offer refunds, so let's postpone it to a later date to assist us in this way.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I just had a terrible experience at a hotel I booked on Hotels.com. How can I get a refund?

121 Complaint

Hotels.com is refusing to refund for the messed up booking. How long does the process take?

214 Complaint

Similar Complaints

I Asked Hotels.com to Cancel Due to Emergency Surgery but Got No Refund

Luck
Luck
Hotels.com
May 12, 2025 11:33 PM8

We booked a hotel through Hotels.com on April 12, 2025, under itinerary number 73079123333024. Unfortunately, due to an ...

1

Hotels.com Refund Delay, and Unresponsive Support

Faruk
Faruk
Hotels.com
June 27, 2024 1:14 PM16

I made a reservation for June 18-21. Despite selecting a room for two people, there was a system error, and I was only c...

Hotels.com Refund Not Received After Canceled Booking

Sarah
Sarah
Hotels.com
February 27, 2025 1:49 AM25

Hello, we booked a hotel through Hotels.com and paid for one night. Upon arrival, we found that the hotel was out of ser...

I Canceled My Hotels.com Booking But Still Haven’t Received My Refund

Cengizhan
Cengizhan
Hotels.com
May 20, 2025 9:17 PM75

I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation with...

1

Hotels.com Ignored My Cancellation Request – No Refund or Response

Merdan
Merdan
Hotels.com
February 9, 2025 10:13 PM40

I booked a hotel through Hotels.com and paid in full. On the day of my stay, I contacted them at 12:00 PM to inform them...

FeaturedTopics

Hotels.com cancellation policy
Hotels.com refund request
Hotels.com customer service