Hello, we booked a hotel through Hotels.com and paid for one night. Upon arrival, we found that the hotel was out of service, so we had to cancel the booking. We requested a refund and received an email stating that it was processed on February 17th, but we have not received the refund yet. We urgently need your assistance as this is a time-sensitive matter. We have been unable to reach your customer service and have not received any updates.
I canceled my trip nearly 20 days ago, but I still have not received my refund. Can you please respond to me? I am unable to reach anyone for assistance, and there is no representative available to help. I would appreciate any information regarding this matter. I have also sent an email but have not...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
Dear Customer Support, We booked a Deluxe Room with Balcony through your website for one night (February 15-16) under travel itinerary 73032729735080. However, when we arrived at the hotel, we were shocked to find out that the hotel was out of service, forcing us to cancel our reservation on the sp...
After reaching out to Hotels.com, they confirmed that our reservation would be cancelled and we would receive a refund. It's been around six weeks, but I still haven't received my refund. We haven't gotten any emails, messages, or anything at all. We are really unhappy. We still haven't gotten our m...
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