I booked a room through Hotels.com, expecting the same size and type I always reserve. Instead, I was given a smaller room with a completely different layout. I had booked a studio, but they downgraded me to a 1+1 room, which was not what I paid for.
When I contacted support, they said they would get back to me, but they never did. The hotel blames Hotels.com, and Hotels.com blames the hotel—no one takes responsibility. I was forced to pay more for a weekend stay in a smaller, misrepresented room.
Hotels.com, this is unacceptable! Fix this issue immediately—either refund me the difference or compensate me for the inconvenience!
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
I booked a sea view room through Hotels.com, paying extra for this option among 8 different room types. However, when I arrived at the hotel, they informed me that my reservation was for a standard room. I contacted Hotels.com, and instead of resolving the issue, they were dismissive and even rude, ...
I booked a room through Hotels.com, but the hotel contacted me directly, urging me to cancel due to a "price update." Instead, I called Hotels.com's customer service. They assured me that if the hotel canceled, they would make every effort to accommodate me and find alternative accommodations for th...
I have been seriously let down by Hotels.com. I booked a hotel through their platform for a 2-night stay, but the hotel actually had a strict 3-night minimum policy. Hotels.com’s system did not display any warning about this requirement during the booking process. Later, the hotel owner contacted m...
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