I booked a sea view room through Hotels.com, paying extra for this option among 8 different room types. However, when I arrived at the hotel, they informed me that my reservation was for a standard room. I contacted Hotels.com, and instead of resolving the issue, they were dismissive and even rude, saying, “Don’t you understand what you selected?”
When I tried to send photo evidence of my booking, they brushed me off, claiming they couldn’t accept emails. This is the second time Hotels.com has done this to me. It’s a major disappointment and completely unacceptable. I’m attaching the pictures here to show what happened. Hotels.com, I demand an explanation and compensation for this mistake. This level of service is unacceptable.
I booked a room through Hotels.com, expecting the same size and type I always reserve. Instead, I was given a smaller room with a completely different layout. I had booked a studio, but they downgraded me to a 1+1 room, which was not what I paid for. When I contacted support, they said they would g...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I booked hotel stays in three different cities through Hotels.com, carefully checking the quoted prices on the site. I completed the payments using my credit card, and the charges were processed immediately. However, when I checked my credit card statement, I was shocked to discover that I had been...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
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