We bought a dryer last year in the winter but we never used it. It is the worst brand machine we have ever seen, the service came 10 times in a troubled year. We are tired of calling the service, but the brand is not ashamed to come! They don't solve the problem, they don't offer alternatives, what kind of business is this? If they don't understand the problem, they can't solve it, they keep changing a part. What do you think a product that needs repair so many times in a year is? We are also tired of talking to customer service, it is not enough that the authorized service is not interested, they also blocked us.
Dear Consumer, We would like to extend our gratitude for informing us about our products and services. You can receive support from our Customer Service at 0850 811 12 90 every day of the week between 09:00 and 19:00. Your application has been taken into consideration, and the necessary procedures have been initiated. Our company always operates with a 100% customer satisfaction and reliable service approach. All requests from you, our consumers, will be evaluated with great sensitivity in accordance with legal regulations and Hoover standards, and you will be informed about the outcome. We kindly ask you to continue sharing your thoughts about our products and services with us so that we can serve you better. Sincerely, Hoover Consumer Line (0850 811 12 90) www.hoover.com.tr
I recently had a terrible experience with my Hoover H-Dry 500 NDEH 11kg Tumble Dryer. The machine was delivered on January 9th and I waited 10 days for the authorized service to come for installation. They made a lot of excuses and never came to install it. The customer service is attentive, but the...
A month after purchase, our new Hoover washing machine stopped working. When I called in, customer service helped me get set up. Service said they would replace the power unit, but I already had a replacement lined up because the product was defective from the factory and has been giving me errors e...
It's been a year since I bought my Hoover washing machine, and right from the start, I've faced nothing but issues. Initially, the machine's door broke, necessitating a replacement by the service team. Despite their efforts to make adjustments, the machine still had trouble staying in place and kept...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
The drum of my Hoover dryer was not spinning, which made it impossible to dry clothes. The service technician identified a problem with the drum ramp and took the machine for repair. One week later, they came back, insisting that it had been repaired. Unfortunately, after just one month, the dryer s...
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