I'm confused by the shift in Holiday Extras' approach, where they no longer prioritize their customers' needs and fail to actively seek solutions to problems. Just the thought of swapping out the driver in a rented car is overwhelming to me. I had to pay an additional $55 when I collected the car. I couldn't find anyone to talk to before I picked up the car to resolve this problem. Unfortunately, the live chat didn't yield any results, and I couldn't reach anyone through the provided phone number. After a long wait of two weeks, I received a response to my complaint email. However, the response I got placed the blame on me for not reaching out to them earlier. Unfortunately, I was unable to reach your customer support department and found their assistance to be lacking. This is my request for a refund.
I experienced significant issues with car rental booked through Booking.com. When I tried to contact customer service, the process was extremely frustrating. After numerous attempts to find the right contact page, I was redirected via email to a different address. Finding this new address felt like ...
I used Holiday Extras to reserve a room at the Holiday Inn Gatwick Worth for one night last week while I was in Germany. Getting to and from the airport and the hotel was a breeze. On the other hand, the hotel receptionist told me that my name was not on file when I checked in at 9 o'clock in the ev...
On September 21, I rented a car through Booking with reservation number 781271768. I canceled the booking on October 8 and received a confirmation email for the upcoming refund. Today is October 19, and the refund has not been processed. When I contacted Booking via email, they informed me that the ...
We booked and prepaid for a rental car through Booking.com using my personal account and credit card. However, I was not going to be the main driver—just the one completing the payment. During the booking process, we even selected the option for an additional driver, but at no point were we prompted...
I booked a rental car through CarJet, paid a significant amount—₺—and got absolutely nothing in return. When I arrived, there was no car, no office, and not a single person to speak to. I couldn’t reach anyone to explain the issue, and there was zero customer support available on-site. It was like t...
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