I purchased a Türkiye eSIM from Holafly, order ID 3228, for a 20 GB plan with a payment of 45.00 ₺ using Visa ending in 8377. I followed all installation instructions, including scanning the QR code and entering the SM-DP+ address and activation code manually. Despite this, the eSIM never activated, and I couldn’t connect to any network while abroad. I was left without internet access throughout my trip, which caused major inconvenience.
What made this even more frustrating was the complete lack of customer support. I contacted Holafly through their “Contact Us” and “Feedback” sections at least 12 times, but never received a single response. There’s no clear support channel or working contact method online.
I demand either a full refund or immediate instructions on how to activate the service I paid for. Holafly must take responsibility and provide real human assistance—not leave paying customers in the dark.
I purchased an eSIM from Holafly for my trip to Spain, expecting seamless internet access during my stay. However, the eSIM never worked—not even once. I followed all the setup instructions carefully, but I couldn’t connect to any network. I attempted to delete and reinstall the eSIM, hoping that mi...
I bought an international eSIM data plan from Holafly for my recent vacation abroad. I followed all the setup instructions exactly and installed the eSIM properly on my phone. However, the internet either didn’t connect at all or briefly showed LTE for a few seconds before dropping again. I needed a...
I purchased an eSIM from Holafly.com, successfully installed the application, and followed all activation steps. However, the network never connected — I had no signal at all. I contacted Holafly’s technical support, and while they did provide assistance, the issue remained unresolved. I then reque...
On July 4, 2025, I purchased a Holafly eSIM for Turkey (Order No: E12076591), but I was unable to use it at all because my phone turned out to be incompatible with eSIM technology. Before purchasing, there were no clear warnings on the Holafly website or from their support team regarding device comp...
On July 8, 2025, I accidentally purchased the Turkey eSIM package from Holafly, paying $14.50. What I actually needed was the Europe eSIM package, so I immediately submitted a refund request right after the purchase. For the past two months, I have been in constant contact with Holafly’s customer s...
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