On July 8, 2025, I accidentally purchased the Turkey eSIM package from Holafly, paying $14.50. What I actually needed was the Europe eSIM package, so I immediately submitted a refund request right after the purchase.
For the past two months, I have been in constant contact with Holafly’s customer support via WhatsApp. Every time, I’m told that my refund will be processed “soon,” yet no payment has been made to date.
The last update I received was on August 12, 2025, stating that my case had been forwarded to the relevant department under ticket number #26672779, but there has been no further progress or communication since then.
This ongoing delay has caused significant inconvenience, as the purchase was made by mistake and the product was never used.
I am requesting the immediate refund of $14.50 to my credit card and an explanation for why this process has taken over two months without resolution.
On July 4, 2025, I purchased a Holafly eSIM for Turkey (Order No: E12076591), but I was unable to use it at all because my phone turned out to be incompatible with eSIM technology. Before purchasing, there were no clear warnings on the Holafly website or from their support team regarding device comp...
I purchased a Holafly eSIM that was supposed to work across all of Europe, but the internet never worked in the area I was traveling. I immediately contacted Holafly support through WhatsApp. While they attempted multiple troubleshooting steps to restore the connection, nothing helped. The eSIM simp...
I purchased a Türkiye eSIM from Holafly, order ID 3228, for a 20 GB plan with a payment of 45.00 ₺ using Visa ending in 8377. I followed all installation instructions, including scanning the QR code and entering the SM-DP+ address and activation code manually. Despite this, the eSIM never activated,...
On June 2025, I purchased a 1-month eSIM from Holafly for my international trip. I used the service without any problems, and it expired as expected when I returned home. However, on July 13, 2025, at around 10:02 PM, I noticed a charge of $64.90 (around ₺2,700) was withdrawn from my credit card wit...
On October 3, 2025, I purchased an eSIM from Holafly for use in Abu Dhabi, United Arab Emirates (Order No: 8REKU8LPA / E15343863) using my email z*********@gmail.com**. The total amount paid was €19. From the moment of purchase, I was never able to use the eSIM. My device constantly displayed a “In...
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