I purchased an eSIM from Holafly.com, successfully installed the application, and followed all activation steps. However, the network never connected — I had no signal at all.
I contacted Holafly’s technical support, and while they did provide assistance, the issue remained unresolved. I then requested to cancel the service, and they confirmed the cancellation, yet I have not received any refund or follow-up communication since then.
It has been quite frustrating to receive no responses after being assured that the refund would be processed. I am requesting the full refund of the amount I paid and an official confirmation that my eSIM order has been canceled.
Holafly should provide more transparent customer service and faster resolution for technical failures like this.
I purchased an eSIM from Holafly for my trip to Spain, expecting seamless internet access during my stay. However, the eSIM never worked—not even once. I followed all the setup instructions carefully, but I couldn’t connect to any network. I attempted to delete and reinstall the eSIM, hoping that mi...
I bought an international eSIM data plan from Holafly for my recent vacation abroad. I followed all the setup instructions exactly and installed the eSIM properly on my phone. However, the internet either didn’t connect at all or briefly showed LTE for a few seconds before dropping again. I needed a...
I purchased a Holafly eSIM that was supposed to work across all of Europe, but the internet never worked in the area I was traveling. I immediately contacted Holafly support through WhatsApp. While they attempted multiple troubleshooting steps to restore the connection, nothing helped. The eSIM simp...
I purchased a Türkiye eSIM from Holafly, order ID 3228, for a 20 GB plan with a payment of 45.00 ₺ using Visa ending in 8377. I followed all installation instructions, including scanning the QR code and entering the SM-DP+ address and activation code manually. Despite this, the eSIM never activated,...
I purchased an eSIM product from Holafly for my vacation in Cyprus, but the eSIM never successfully installed on my phone. As a result, I couldn’t use the service at all. During the purchase process, the company promised a refund if the product couldn’t be used. However, when I contacted them afterw...
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