It is impossible to get in touch with the Hepsijet company; even though our package has reached the delivery area, it is not being delivered. After struggling to reach customer service, they say, "Don’t worry, our courier will come to you," but no one comes or goes. In this day and age, how can a shipping company not have a local branch address? It’s an urgently needed product, and it has been nearly 8 hours since it arrived in my district, yet we’re still waiting for the courier to feel like delivering it. It’s not even clear whether the courier will come today. Other companies are not like this — if you go to the branch before the packages go out for delivery, you can pick it up yourself. If you’re looking for a shipping company that takes responsibility, Hepsijet will be a disappointment. From now on, I will inform any company I shop from that I prefer any shipping option other than Hepsijet, and I will never shop from any company that uses Hepsijet. I recommend you also pay attention to which shipping company a store uses before shopping, so you won’t be let down. The complaints on the Xolvie website will help you understand the situation better.
HepsiJet is definitely a careless and irresponsible company. I believe they have no disciplinary procedures when it comes to their couriers. They mark packages as delivered without actually delivering them, act as if they’ve visited the address when they haven’t, and mark undelivered items as “could...
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
I created and purchased a shipment through the Geliver website using Hepsijet. I requested home pickup, but I never received an SMS or a call. I set up the shipment yesterday, and there has been no communication whatsoever. I called Hepsijet, but they showed no interest and simply redirected me to e...
I purchased an item from Hepsiburada, and it’s been impossible to get it delivered to me by Sürat Kargo. I’ve called the courier service, but there’s no response. I’ve also contacted Hepsiburada, but still no answer. I’m constantly calling back and forth like a mad person. I paid for this product, s...
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