5
Resolved

Hepsijet Canceled My Delivery Citing Incomplete Address Despite All Details Provided

August 28, 2024 1:05 PM69
Atlas's Thank You Message
I would like to thank all Hepsijet officials who took care of me. They showed kindness by preventing the cancellation of the package, which would have been out of the process, and ensured its shipment the next day.

The Hepsijet courier company claims they can't deliver the shipment due to an "incomplete address." They called at a time when people were asleep, and because they couldn't reach me, they canceled the delivery (without any confirmation or offering a second delivery attempt or the option to pick up from the branch). What kind of rudeness and lack of customer experience is this? What other courier company behaves like this besides you? I placed an order with the seller, providing the full address for my package with the delivery number GLV49210894209. I've confirmed the address again now, and it is complete. If Hepsijet still claims the address is incomplete, that would be a fiasco on its own! Does your courier company only realize the address is incomplete at the last mile? Don’t be ridiculous. My address is complete. I do not accept you calling me at the crack of dawn to say, "We couldn't reach you, your package has been canceled." Save your "incomplete address" lies for children. Your WhatsApp line says, "We attempted delivery for your Geliver package with delivery number GLV49210894209, but we couldn't reach you. We will make another delivery attempt on the next business day. If this information is sufficient for you, please reply 'yes'; if not, reply 'no'." However, your call center staff say the opposite: "The package has been canceled; we can't do anything." If my package is not delivered today, know that neither I nor anyone in my network will ever shop from Hepsiburada again.

Atlas
August 29, 2024 4:18 PM

I would like to thank all Hepsijet officials who took care of me. They showed kindness by preventing the cancellation of the package, which would have been out of the process, and ensured its shipment the next day.

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