I placed an order relying on Hepsijet’s guarantee of next-day delivery, but two days have gone by, and my package is still missing. We are currently on the third day without any clear updates. Whenever I reach out to customer support, the replies I get are unclear and fail to provide any actual solutions. I have never encountered such problems with your competitor Trendyol, where deliveries have consistently been punctual. This situation has been quite frustrating, and I feel overlooked as a customer. It’s really disappointing to feel ignored without any updates or outreach. I anticipated a more dependable service from Hepsijet and trust they will promptly address their delivery process and enhance customer service.
I placed an order on Hepsiburada for the first time. Normally, I use Trendyol, but I decided to give your platform a try. Unfortunately, this experience has been extremely disappointing. According to the tracking information, my order was supposed to be delivered today via Hepsijet. I contacted your...
I purchased a product from Hepsiburada on July 16, 2024. The item was handed over to Hepsijet on July 17, 2024, and was scheduled for delivery on July 18, 2024. However, it has now been over six days past the expected delivery date, and I still have not received my package. Despite making two phone ...
I placed an order through Trendyol on July 11, 2025, and while the seller shipped it the same day, it was sent via a company called 'Birgündekargo'. The delivery has been delayed for several days with no update, and Trendyol offers no solution. I contacted customer service multiple times, but all I ...
I have an issue with Hepsiburada that I need to address. I placed an order on March 7, 2024, and it was passed on to Hepsijet, their delivery partner, on March 8, 2024. It's already March 14, 2024, and I'm still waiting for my delivery that was supposed to arrive on March 12, 2024. Can you believe i...
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