Hepsijet Delayed My Next-Day Delivery Order and Gave No Clear Update

I placed an order relying on Hepsijet’s guarantee of next-day delivery, but two days have gone by, and my package is still missing. We are currently on the third day without any clear updates. Whenever I reach out to customer support, the replies I get are unclear and fail to provide any actual solutions. I have never encountered such problems with your competitor Trendyol, where deliveries have consistently been punctual. This situation has been quite frustrating, and I feel overlooked as a customer. It’s really disappointing to feel ignored without any updates or outreach. I anticipated a more dependable service from Hepsijet and trust they will promptly address their delivery process and enhance customer service.