On June 12, I purchased a Kumtel KTF-340 3-in-1 18” fan from Hepsiburada as the seller. On the scheduled delivery date, the courier company Hepsijet not only failed to deliver my package, but also, while it was at the delivery branch, returned it without my knowledge or consent, claiming it was damaged during transport. After some back and forth with Hepsiburada on June 17, they placed a new order for me the same day. Although the second item was shipped on June 19, it’s still waiting at the Kayseri transfer center. It’s supposed to be delivered on June 21. My question is: with the package still in Kayseri, and needing to go through Ankara, then Başiskele, and finally to the Eskihisar distribution branch, do you really think it will be delivered tomorrow? Of course not! Despite repeatedly requesting a call from a manager, no one has contacted me. Hepsijet is a complete disappointment!
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
I placed an order on Hepsiburada for the first time. Normally, I use Trendyol, but I decided to give your platform a try. Unfortunately, this experience has been extremely disappointing. According to the tracking information, my order was supposed to be delivered today via Hepsijet. I contacted your...
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
I ordered a retro game console from Hepsiburada on January 10. The vendor delivered the product to Hepsijet on January 11, the estimated delivery was expected to be January 12, I wrote to Hepsijet customer services on January 14, and received no response other than "It will be delayed due to disrupt...
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