Bdg Recharge Debited From PhonePe but Never Credited to My Account

I recharged my Bdg account (username: MEMBERNGUUEPT) today at around 3:19 p.m. using my PhonePe wallet. The ₹2,000 was successfully debited from my PhonePe, and I have a transaction confirmation for the payment, but the recharge still hasn’t been credited to my Bdg account. My Bdg balance still shows only 0.18, and the ₹2,000 deposit doesn’t appear in my account balance or transaction history. Your support team is asking for a UTR number from my wallet statement, but this particular PhonePe wallet transaction doesn’t show a UTR in the statement, so I can’t give them what they’re asking for, even though the payment was clearly completed. I’m requesting that you locate this ₹2,000 payment using the transaction details shown in my PhonePe confirmation and credit the amount to my Bdg account as soon as possible, or else refund it to my original payment method.