Hepsijet Did Not Resolve My Issue With the Damaged Samsung TV
On December 16, 2024, the Samsung TV I bought from Hepsiburada was found to be damaged when the authorized technical service opened the box. We returned the TV to the seller via Hepsijet cargo, accompanied by the report from Samsung's authorized service. Despite the seller being only 10 km away from my house, the TV was not delivered back to them for 8 days. Numerous calls to customer service yielded no solution. It feels like once you've made the purchase and paid, Hepsiburada considers their job done. They don’t seem to care if the product arrives late, is incorrect, or is damaged. When you call customer service, all you get is, "You are right, I am creating a record," and nothing more. The staff responsible for resolving issues seem completely unaware of the situation. The Chiefs at Hepsijet’s Ankara XL distribution center are particularly inadequate. Planning, foresight, and logistics are practically nonexistent. Providing false information and ignoring the customer's concerns is disrespectful. How long will you continue to mislead people?
When I complained to the Ministry of Trade, the Consumer Court, and CIMER, the issue was resolved quickly and my money was refunded. Hepsiburada and Hepsijet officials, don't just have customer representatives sit by the phone to apologize. Produce solutions.
