On December 16, 2024, the Samsung TV I bought from Hepsiburada was found to be damaged when the authorized technical service opened the box. We returned the TV to the seller via Hepsijet cargo, accompanied by the report from Samsung's authorized service. Despite the seller being only 10 km away from my house, the TV was not delivered back to them for 8 days. Numerous calls to customer service yielded no solution. It feels like once you've made the purchase and paid, Hepsiburada considers their job done. They don’t seem to care if the product arrives late, is incorrect, or is damaged. When you call customer service, all you get is, "You are right, I am creating a record," and nothing more. The staff responsible for resolving issues seem completely unaware of the situation. The Chiefs at Hepsijet’s Ankara XL distribution center are particularly inadequate. Planning, foresight, and logistics are practically nonexistent. Providing false information and ignoring the customer's concerns is disrespectful. How long will you continue to mislead people?
I purchased a Daewoo 55de55ua11 TV from Hepsiburada on March 6, 2024. It was delivered on March 12. The authorized service provider scheduled an appointment for March 15. When the service technician arrived, they opened the box without taking photos of the unopened packaging. They tore the box and t...
I ordered a retro game console from Hepsiburada on January 10. The vendor delivered the product to Hepsijet on January 11, the estimated delivery was expected to be January 12, I wrote to Hepsijet customer services on January 14, and received no response other than "It will be delayed due to disrupt...
I'm really exhausted by the problems caused by Hepsiburada. We returned an office chair, but it was delivered with broken armrests by Hepsijet. When I called Hepsiburada’s Seller Support Line, they said they had forwarded my request and that the Hepsijet team would come within 1–3 business days to i...
We purchased a Samsung TV from Ankara Optimum Teknosa on December 7, 2024, which was delivered to our apartment door on December 10, 2024, following an address confirmation call. The TV box had a dent, which seemed to have been caused by impact or dropping. Despite informing the delivery personnel t...
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