UPS Delivered a Damaged Samsung TV and Refused to Take Responsibility

We purchased a Samsung TV from Ankara Optimum Teknosa on December 7, 2024, which was delivered to our apartment door on December 10, 2024, following an address confirmation call. The TV box had a dent, which seemed to have been caused by impact or dropping. Despite informing the delivery personnel that I could only accept the box with a signed damage report, the courier refused, claiming they had no such procedure, and immediately left. We called after the courier, but he ignored us and left. We then contacted the phone number used for address confirmation, requesting the courier to return and issue a damage report, but the call was abruptly ended. Subsequently, we reported the issue to UPS customer service at 0850 255 00 66. They assured us that customer statements were valid and that they would not accept such a damaged delivery either, opening a service request and promising to resolve the issue promptly (December 10, 2024, 12:19 PM - 9 min 38 sec). When we received no follow-up, we called again on December 13, 2024, at 12:34 PM (12 min 44 sec) and December 16, 2024, at 2:03 PM (9 min 26 sec). Despite repeated assurances similar to the first call, no action was taken. We also reported the issue twice to Teknosa’s customer service at 0850 222 55 99 but received no solution-oriented response. They seem unwilling to take responsibility for the product they sold and subtly suggest we accept the situation, which is unacceptable for such established companies.