TV+ HBO Max Package Does Not Work on iPhone or Browser

On May 9, I purchased the HBO Max package through TV+. Before buying the subscription, it was clearly stated that I would be able to watch content directly through the HBO Max application. I specifically purchased this package because I was not satisfied with the live broadcast and series quality on the TV+ application and wanted to watch content directly from the HBO Max app instead.

However, despite purchasing the package, I still cannot access HBO Max. Every time I try to continue through the “Go to HBO Max” screen, I receive the error message saying, “Please try again later.” I tried accessing it through my iPhone, internet browser, and computer, but I cannot log in on any of them.

Even though I have sent multiple emails regarding this issue, I continuously receive the exact same copy-and-paste responses. They only keep saying, “You need to click on ‘Go to HBO Max.’” Even after I clearly explained that I already did this step, they continue sending the same responses as if my messages were never actually read. This level of customer support feels extremely careless and unhelpful.

Even though I paid for the service, I am unable to use it and I am being unfairly inconvenienced. I demand that my HBO Max access be activated immediately and that this issue be permanently resolved. I want the responsible departments to properly investigate my problem in detail and provide real assistance instead of automated responses.