I got charged after canceling HBO Max, what should I do now?

If you were charged after canceling HBO Max,

• First confirm whether the subscription was fully canceled;

• Check:
– Cancellation confirmation emails
– Subscription status in your account
– Apple, Google Play, Roku, or Amazon subscriptions
– PayPal recurring payments
– Bank transaction history

– Many users cancel the app but not the actual subscription

• Verify who processed the billing;

– HBO Max subscriptions may be managed through:
• HBO Max directly
• Apple App Store
• Google Play
• Roku
• Amazon Prime Channels

– Charges may continue if canceled on the wrong platform

• Gather proof of cancellation;

• Save:
– Confirmation screenshots
– Support emails/chats
– Bank statements showing the charge

• Contact HBO Max support;

• Write:
– “I canceled my HBO Max subscription but was still charged afterward. Please investigate the billing issue and refund the unauthorized charge.”

– Include:
• Transaction date
• Amount charged
• Account email
• Last 4 digits of the card

• If support does not help;

– Contact your bank or card provider
– Request a dispute for post-cancellation billing

If the issue remains unresolved, consider filing a complaint on Xolvie for added leverage.