recently bought this jacket on the H&M website, but they sent me a bad one with a hole in the front, which I didn't like. I don't think the H&M brand would do something like that. It's still the way it came; I haven't even taken off the tag. It's simple: I want to return it and get my money back. I did everything they said on their website to do the return process. Just like they told me to, I sent it back. Thank you for not leaving me hanging. I still have 30 days to return the item, and all I want is my money back. thought H&M would do better, and this whole experience has been very frustrating. It's not just about the broken jacket; it's about getting what you paid for in general. I hope H&M takes care of this right away and earns their customers' trust.
I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...
H&M's failure to refund my payment for the returned items. It has been four days, and I have yet to receive my refund. What's more concerning is the complete lack of response from their customer service department. They're not picking up my calls, and I can't seem to find anyone to help me out with ...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I recently purchased a ₺660 loose fit light brown t-shirt from an H&M store, and to my shock, when I got home, I noticed holes near the hem and what appeared to be sweat stains on the fabric. I took it to another H&M store to exchange it and got the same shirt in a different size. However, I was tol...
On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...
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