I placed an order for a bag on their website, and everything seemed to be going smoothly. However, I was completely blindsided when I found out that my order would be shipped from abroad. Now, to make matters worse, the cargo company is requesting a duty fee for my shipment. I reached out to Guess's customer service to inquire about my shipment, but they were completely unhelpful and provided no information. I have no idea where my cargo is, and I am extremely disappointed with the lack of transparency and poor customer service from Guess. I am requesting a full refund and for my order to be canceled.
I recently bought a product from Guess.eu and was dissatisfied with the service. When I made the purchase, I assumed the product was from Turkey because the website was in Turkish. To my surprise, I was later informed that I would be required to pay a customs tax. This was never mentioned to me duri...
I placed an order with Guess but wasn’t aware of the customs fees or that the product would be shipped from abroad. I’m unsure what to do now. If I don’t collect the item from PTT, will it be automatically returned? After the return, will I receive a refund for my purchase? This lack of clear infor...
Hello, I purchased a bag from Guess and have been waiting over 20 days due to customs and shipping delays. The process has become incredibly frustrating, especially since the website is only available in German, making it difficult to communicate or get any updates. I’ve tried reaching Guess custome...
I recently bought something from the Guess website, and when it came, I was shocked to find that I had to pay customs duty fees. Nowhere on their website did it say that the products were coming from another country or that there would be customs duty fees. I would have gone to the store instead if ...
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