Grundig 75-Inch TV - Persistent Reflections, Terrible Customer Service
I purchased a Grundig 75-inch TV a month and a half ago. Since then, I've been experiencing persistent reflections on the screen. These reflections are always present, regardless of what is being displayed on the screen. They are especially noticeable during channel transitions and on black screens.
I contacted Grundig customer service and they insisted that the issue was a user error. They refused to send a technician to my home or to replace the TV.
I am very disappointed with Grundig's customer service. I have filed a complaint with the Consumer Protection Agency and I am hoping that they will be able to help me resolve this issue.
I bought a 75-inch Grundig TV 40 days ago and there is a persistent reflection. The service said they would repair it, but I am asking for a replacement. They did not accept my request, even though I have the right to a replacement within 6 months.
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will get in touch with you as soon as possible. As the Grundig family, we wish you days full of health and happiness. We are here for you 24/7, for your happiness. Grundig Customer Communication Center
No one has contacted me. Don't be fooled by them responding to every complaint here; they are not solution-oriented. They just want people to see that they are making an effort to solve things, but in reality, they haven't resolved anything.
The product malfunction continues, and today the Consumer Arbitration Committee ruled in my favor. An expert examined the television, and a decision was made to replace the product with a new one. The decision states that the company must contact me within 2 weeks. Let's see what happens; I'll share the outcome here if it gets resolved.
