Four months ago, I purchased a 165-inch Grundig TV from Vatan Computer and used it for three months. One evening, after watching a movie, I turned off the TV and went to bed. The next morning, while I was at work, my spouse called to inform me that lines had started appearing on the TV screen. I immediately contacted the service center. Today, October 8, 2024, marks exactly one month since I reported the issue, yet the TV still hasn’t been returned despite my numerous follow-up calls. Customer service keeps transferring me to the technical service team, while the technical team redirects me back to customer service. In short, my TV has not been repaired or replaced. I request a replacement for the defective product, but no one seems to care. Please forward this complaint to the relevant departments. Thank you in advance.
Since the day I bought it, my Grundig TV 50GFU7900A has been slow in menu and channel switching. However, because I don't watch much television, I didn't pay much attention to it. Horizontal and vertical lines appeared on the screen after a year. The horizontal lines eventually vanished, but the ver...
I purchased a Grundig 43gff6950 43-inch 108cm Android TV from Vatan Bilgisayar on October 13, 2022 (212 Power Outlet AVM - 2nd floor, see attached receipt). The TV has been experiencing signal loss and malfunction since the day it arrived. The first service visit resulted in a part replacement, resu...
I purchased a Grundig 43-inch 4K television from Vatan store, and since the first year, I have been experiencing the same LED screen failure repeatedly. The issue first started while the TV was still under warranty, and up to now it has been repaired four times. Despite these repairs, the exact same...
After the setup of my Grundig TV, I noticed that the HDMI ports on the back were dented. When the technician arrived, he told my spouse, "These are like this, but I’ll report it—they’ll get back to you." We have now created another service request. Even though the technician found no signs of user d...
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