I bought a Grundig 75 GHU 9000 series TV, and after running into some problems, I sent it back based on the Consumer Arbitration Board's decision. I'm still having issues with the device, and even though I've tried reaching out about getting a replacement, I've been facing delays for more than a week now. I still haven't heard back or gotten any clear updates from the replacement team. Whenever I reach out to the representatives, they tell me my requests are closed, making me feel overlooked and frustrated. I'm just asking for the Consumer Arbitration Board's decision to be respected and for my broken TV to be swapped out for one that works properly. This ongoing inaction and silence has been very frustrating.
I bought my A50 D 790 B TV from an authorized Arçelik dealer in January 2025. Since February 2025, it has been turning itself on and off, changing channels by itself, freezing and restarting constantly in apps like YouTube, and automatically exiting and returning to TV channels. These issues have be...
I'm still waiting for a refund from Arçelik. They took back the defective television without delay, but it's been a week and I still haven't received my refund. I need the money to look for a new device, but their communication and follow-up are non-existent. They call, ask for my IBAN, say nothing ...
Despite a court ruling, my Arçelik dishwasher has neither been repaired nor replaced. The buttons on the machine either do not respond at all or respond with a delay. I have contacted customer service multiple times, but each time I was either redirected or left without a solution. The service team ...
I regret buying an Arçelik television. We have been dealing with a variety of challenges over the past 1-1.5 years. While viewing television, the screen dims and brightens quickly on its own. We've had two separate service teams visit and claim to have fixed the problem, but it still exists. Now the...
I purchased an Arçelik dishwasher seven months ago, and the top panel bent on its own where the door closes. I contacted customer service, and they replaced the panel, but the issue wasn’t resolved. When I called again, they took the machine to the factory but later informed me that they couldn’t fi...
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