Nissa Car Rental Withholds 500 Euro Deposit After Nevşehir Airport Rental Return

On May 18, 2026, I rented a vehicle under reservation number Delta 013-99-8-006 from the Nissa Car Rental office at Nevşehir Kapadokya Airport and returned the vehicle on May 21, 2026, fully in accordance with the contract terms. Upon return, no damages, additional charges, or issues were reported to me.

When picking up the vehicle, a refundable security deposit of 500 Euros was authorized on my credit card. Despite returning the vehicle without any issues, more than 45 days have passed, and this security deposit has still not been refunded to me.

Throughout this period, I attempted to reach Nissa Car Rental customer service and their line (+90 ***********46) multiple times via phone calls and messaging, yet I received absolutely no response—either written or verbal. Neither has my deposit been returned nor has any clear explanation been provided regarding the cause of this delay.

This ongoing failure has caused me both financial and emotional distress. I demand the immediate refund of my 500 Euro deposit without further delay, along with a written, clear explanation detailing why this process has dragged on for so long. Furthermore, I insist that Nissa Car Rental management thoroughly investigate this matter and implement proper operational controls to prevent similar grievances from occurring in the future.