Booking.com Has Not Refunded My ₺18,783.09 Even After 46 Days Since My Cancellation
On August 31, 2024, I canceled my reservation numbered 72905390454866 free of charge. However, the refund of ₺18,783.09, which should have been processed, has not been made even though 46 days have passed since the cancellation. After speaking with the virtual customer representative, I was told to follow up with my bank, but no assistance was provided. It is completely unacceptable and unlawful for you to hold onto my money for 46 days. If no action is taken, I will move forward within the legal framework and resolve the situation through legal channels. I request that you contact me immediately and process my refund. All necessary documents are attached for reference.
Dear Customer, Thank you for contacting Hotels.com. The situation you have reported is currently in the resolution phase. It may take up to 14 business days for the reservation amount to reach your account. Sincerely, Hotels.com
