On August 31, 2024, I canceled my reservation numbered 72905390454866 free of charge. However, the refund of ₺18,783.09, which should have been processed, has not been made even though 46 days have passed since the cancellation. After speaking with the virtual customer representative, I was told to follow up with my bank, but no assistance was provided. It is completely unacceptable and unlawful for you to hold onto my money for 46 days. If no action is taken, I will move forward within the legal framework and resolve the situation through legal channels. I request that you contact me immediately and process my refund. All necessary documents are attached for reference.
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
On June 17, I made a refundable reservation with the reservation number 72855979785006. I canceled the reservation just 2 minutes after making it. An email was sent confirming the amount to be refunded. It stated that the refund would be reflected in my bank account within 24 hours, but it never did...
I booked a stay at the Berlin Mercure Hotel through Hotels.com for January 20–28, 2025 (Reservation No: 72964876936049), and made the full payment in advance. On December 20, 2024, a full month before the check-in date, I requested to cancel the reservation. Despite this timely request, Hotels.com h...
I made a reservation for June 18-21. Despite selecting a room for two people, there was a system error, and I was only charged for one person. I cancelled this reservation. I purchased a new booking with Travel Program No: 72849595880205 on June 8, 2024. I contacted my bank, who informed me that Hot...
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