Gratis Store Staff Rudeness Complaint

Gratis Store Staff Rudeness Complaint
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July 07, 2024 2:39 pm
39

I bought the foundation at the Gratis Türkiye Konya Bosnia branch, and the cashier told me that I could try it on and return it later if I wanted. There are no tester products, and selecting a foundation is extremely difficult. I have an invoice in hand, and I paid 413 lira for the product. Everything is sold at exorbitant prices, anyway. Anyway, I tried the product just before leaving the store. It did not suit my skin. It flaked and did not cover my blemishes. Then I went to the cash register and returned it. The store manager arrived immediately and stated that it could not be returned. He chastised me because I told you the color was light and you should have purchased a darker one. However, I returned it because it made my skin appear flaky rather than the color. Also, the manager's scolding me in this manner is not appropriate. I had a very bad time. I could not say anything. He was a very belligerent and rude person. Is this truly how Gratis treats its customers? I'd like to return this product. I tried it on before even leaving the store and was told I could return it.

July 07, 2024 2:35 pm

Dear Customer, Information has been provided via email. We would like to remind you that you can also reach us. Best regards, Gratis Customer Service

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