I purchased a flight ticket online through GoToGate, but the passenger’s first name was entered incorrectly — it should have been “Guln***”, but it was mistakenly written as “Gu*”. My reservation/PNR number is 2352277982142.
As soon as I noticed the error, I immediately contacted customer service — I called, emailed, and sent messages — but despite my ticket being valid until October 30, 2025, no one has helped me or offered any solution.
I paid $747 for the ticket using my credit card. I am only requesting that my last name remain “Papylova” and that my first name be corrected properly. I expect this issue to be resolved to avoid further inconvenience.
I purchased a plane ticket from Etihad Air through GoToGate under reservation number 1090-339-408 for a flight on November 7, 2025. However, due to a system error, the same name was entered twice, causing an extra passenger to appear on the ticket. I’ve been trying to fix this issue for three days. ...
I’m experiencing a serious issue with my flight ticket purchased through Go to Gate, associated with order number 1037-658-992. During the purchase process, I paid an extra fee to make the ticket refundable in case of a visa denial. Unfortunately, my UK visa application was rejected, so I wanted to ...
On October 9, 2025, I attempted to purchase a connecting flight ticket from Sofia to Turkey through the GoToGate website. Immediately after making the payment, the site crashed, and I did not receive any reservation number or confirmation message. However, when I checked my bank account, I saw that ...
I purchased an international flight ticket through Gotogate, but my last name was spelled incorrectly on the booking. I immediately contacted customer service to fix it, and the representative confirmed the correction could be made—for an additional fee of ₺1,500. I provided everything they asked fo...
I booked a flight ticket worth ₺32,700 through Gotogate, and what happened afterwards is completely unacceptable. When I reached out to Gotogate customer service, I simply asked a question about my ticket. Instead of providing a clear answer, the representative responded in a confusing way, and duri...
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