On October 9, 2025, I attempted to purchase a connecting flight ticket from Sofia to Turkey through the GoToGate website. Immediately after making the payment, the site crashed, and I did not receive any reservation number or confirmation message. However, when I checked my bank account, I saw that €250 had been charged by GoToGate. The last four digits of the card I used are 9883.
Despite multiple attempts, I was unable to reach GoToGate’s customer service. I also did not receive any ticket, invoice, or notification email. I have submitted a dispute form through my bank and received a reference number for the transaction.
This is the first time I’ve experienced such an issue, and I request a refund of the €250 payment to resolve my situation. I would also like to emphasize the importance of choosing reliable websites when purchasing international flight tickets.
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I booked a Turkish Airlines flight through Gotogate (Order No: 1053-125-508) for travel from June 5 to June 9, 2025. Due to my short-term visa, I needed to change the travel dates. However, Gotogate did not assist me with a date change when I reached out in March—just weeks after purchasing the tick...
I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...
I’m experiencing a serious issue with my flight ticket purchased through Go to Gate, associated with order number 1037-658-992. During the purchase process, I paid an extra fee to make the ticket refundable in case of a visa denial. Unfortunately, my UK visa application was rejected, so I wanted to ...
We purchased round-trip tickets through GoToGate for an AirAsia flight from Denpasar to Singapore as part of a multi-flight booking. We paid a total of $426 for the trip. About three weeks ago, GoToGate informed us that the flight had been canceled and asked us to choose an alternative flight. We pa...
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