I purchased an international flight ticket through Gotogate, but my last name was spelled incorrectly on the booking. I immediately contacted customer service to fix it, and the representative confirmed the correction could be made—for an additional fee of ₺1,500. I provided everything they asked for, including a copy of my passport, and paid the full fee without delay.
However, on the day of my flight, the airline refused to accept the ticket because the last name correction had not been properly processed. I was denied boarding, and in a panic, had to travel across Istanbul from Istanbul Airport to Sabiha Gökçen to buy another ticket from a different airline for the same day and time. I incurred both financial loss and stress due to Gotogate's negligence.
I contacted Gotogate multiple times after the incident. Although representatives admitted their mistake and promised compensation, they have not refunded anything and keep brushing me off. They took the money for both the unused ticket and the name correction but provided no resolution.
Worse, since Gotogate is an international company, I can’t even escalate this through Turkey’s Consumer Arbitration Committee. I was left stranded and financially burdened because of their incompetent and unreliable service. I’m calling on Gotogate to immediately refund both the flight fare and the name correction fee. No customer should be left stranded because of a mistake the company promised to fix but didn’t.
I booked a flight ticket worth ₺32,700 through Gotogate, and what happened afterwards is completely unacceptable. When I reached out to Gotogate customer service, I simply asked a question about my ticket. Instead of providing a clear answer, the representative responded in a confusing way, and duri...
I purchased my airline ticket through Gotogate, but the airline later canceled the flight due to operational reasons. Normally, in such cases, passengers are entitled to a free change or rebooking option. However, Gotogate never informed me of this right. Instead, they only offered me the option to ...
I canceled the first leg of my connecting flight booked through Gotogate because I realized I wouldn’t be able to make the international connection on time. During the cancellation process, I was told that a refund of 56€ would be issued to my account. However, 14 days have passed, and I still haven...
I purchased a Bali to Jakarta flight ticket through Gotogate, and during the confirmation process, they changed the flight time without my consent. When I contacted them to revert to the original time I selected, they demanded an additional payment of nearly ₺5,000—just to correct a change they made...
I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...
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