I’ve been a member of the GoStudent English learning platform since 2023, having enrolled my son when he was eight years old. Last year, I wanted to cancel the subscription, but their team called and persuaded me to continue. They promised that even if I canceled the renewal later, I could still use the remaining lessons, which I had already paid for. Based on that assurance, I agreed to keep the membership for another year.
Now, I have around 20 unused lessons sitting in my account—fully paid for—yet I am completely blocked from accessing them. This is unacceptable. I upheld my end of the agreement by paying for the full service, and now I’m being denied what I paid for.
GoStudent, I demand a full refund for the unused lessons or immediate access to use them. Misleading parents with false promises and then withholding paid services is not just unethical—it’s theft. You need to resolve this issue immediately and stop taking advantage of loyal, trusting customers.
We currently have 6 unused lessons left on our GoStudent account, all fully paid for. However, the platform has blocked our access, falsely claiming that we haven't made a payment. This is a complete lie, and it’s outrageous to be treated like this after fulfilling our financial obligations. Previo...
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I’m extremely frustrated with GoStudent. Even though my membership term has already expired, they’ve continued to withdraw money from my credit card f...
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