My child recently made an in-app purchase on my device without my knowledge, resulting in a 234 TL charge to my account. I had no idea this had happened until I saw the charge on my bank statement. Despite numerous attempts to contact the appropriate channels for assistance, I have received no assistance. I've been redirected several times to different departments and customer service representatives who appear unable or unwilling to assist me. I demand that this problem be resolved immediately and that the amount charged for the unauthorized purchase be refunded. I am concerned that there are no adequate safeguards in place to prevent minors from making unauthorized purchases. It is unacceptable that children can make in-app purchases without parental consent or knowledge, and I expect companies to accept responsibility and issue refunds as soon as possible. I request that the company refund the 234 TL charged for the unwanted in-app purchase as soon as possible.
My two children, both under the age of 18, made an erroneous purchase through an app that cost a whopping 499 TL. To make matters worse, despite promptly informing the appropriate authorities of this unfortunate situation, I have received a perplexing response—no refund will be issued. This situatio...
On November 28, 2024, my underage child made an unauthorized purchase of approximately ₺2900 in the eFootball 2025 app using my card. As soon as I realized this, I immediately submitted a refund request on the same day. However, my request was denied. The following day, I filed another refund reques...
My young child made what appeared to be nearly 50 consecutive in-app purchases without my knowledge on July 25, 2023. The total price of these purchases was 3,870.68 TL. My family cannot afford to pay such an exorbitant sum because we rely solely on a single income. I'm reeling from the utter devast...
My disabled children have made multiple unauthorized purchases on the TikTok application, which has caused me significant difficulty. I was unaware of these charges until I discovered a four thousand Turkish Lira charge on my Apple Store account. I immediately informed the support team that my child...
I got my phone bill and saw a charge of ₺2529.86 from PUBG Mobile. I reached out to customer service and they informed me that the charge was not made by them, but rather by PUBG Mobile. I don't play PUBG Mobile and I haven't given anyone permission to make purchases for me. I reckon my kid might'v...
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