On November 28, 2024, my underage child made an unauthorized purchase of approximately ₺2900 in the eFootball 2025 app using my card. As soon as I realized this, I immediately submitted a refund request on the same day. However, my request was denied. The following day, I filed another refund request, only to receive another rejection.
It is unacceptable that a purchase was made without my knowledge or consent, and yet my refund request is being denied despite acting promptly. This situation has caused significant frustration, and I demand that the amount be refunded to my bank account without further delay. Please address this matter urgently and resolve it appropriately.
Dear Konami, I’m requesting a refund for a purchase that was made without my knowledge or consent. On April 17, 2025, my brother used my account to buy eFootball coins during a MyClub discount event—without telling me. I was completely unaware of the transaction until after the money was already wit...
My younger sibling accidentally purchased in-game currency on Efootball without my knowledge, totaling around 500₺. As soon as I noticed the transaction, I submitted a refund request. This was an unintentional mistake, and I kindly ask Konami to approve my refund request. I assure you that I will b...
I was charged twice for in-game items in an E-Football game—without my knowledge or permission. Two separate purchases were made for different amounts, and I had no involvement in either transaction. I only realized it after checking my account balance and seeing the unauthorized charges. When I tr...
I was charged twice for in-game items in an E-Football game—without my knowledge or permission. Two separate purchases were made for different amounts, and I had no involvement in either transaction. I only realized it after checking my account balance and seeing the unauthorized charges. When I tr...
I made a 199₺ purchase in eFootball 2025 Mobile, but I did not receive the item. The amount was deducted from my account, and I have proof of the transaction with screenshots. I don't understand why the purchase wasn’t processed. Konami, please resolve this issue immediately. If this isn’t fixed, h...
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