On February 11, 12, and 13, I discovered — after receiving the billing statements — that my 4½-year-old son made in-app purchases through Google Play without our knowledge or consent. Although the total amount of the transactions appears as $39, we were not aware of these games, nor are they being played. Even for an adult, spending this much money on unknown games would be highly unusual and unreasonable.
The payments were processed through Paycell, and no confirmation or approval was requested from me before the charges were made. I submitted refund requests through both Google Play and the relevant channels, but my appeals were denied and the charges were not canceled. I am being financially harmed because of transactions clearly made by a small child and obviously in error.
I request that the details of these transactions be reviewed and that the full $39 be refunded for these unused and unauthorized in-app purchases. Otherwise, I will be forced to file a complaint with the Consumer Arbitration Committee.
I am writing regarding multiple unauthorized in‑app purchases made through Google Play for the Free Fire gaming bundle packs on my Android device. On 14 January 2026, between approximately 6:00 pm and 7:30 pm, my child used my phone without my knowledge and made several purchases in the game. These ...
On November 9, 2025, my child made multiple in-game purchases through Google Play for Mobile Legends totaling $83 without my permission. Even though we did not use the purchased items, I requested a refund. After waiting a week, I received a negative response. I informed both the game and Google Pla...
My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
Dear team, I’m writing to express my deep frustration over a recent unauthorized purchase made through my Google Play account. My children unknowingly downloaded PUBG Mobile and made an in-app purchase of 300 Unknown Cash (UC) worth ₺154.99 without my knowledge or consent. The transaction ID is GPA....
I just discovered that my son unknowingly purchased a Brawl Pass without my consent. I have no idea how he was able to complete the transaction, as I was not informed of any purchase. I demand a full refund, as this was an unauthorized charge. If Supercell does not resolve this issue and refund my ...
Comments