I am writing regarding multiple unauthorized in‑app purchases made through Google Play for the Free Fire gaming bundle packs on my Android device. On 14 January 2026, between approximately 6:00 pm and 7:30 pm, my child used my phone without my knowledge and made several purchases in the game. These charges were not approved by me. In total, around 800 INR was charged almost 9 times, along with additional amounts such as 240 INR and 80 INR, bringing the total to approximately 8,000 INR. These transactions went through my Google Play account, and I only realized this afterwards when I saw the charges. After noticing the issue, I contacted Google Play support. As a result, I received a refund for 2,000 INR and two 800 INR payments, but the remaining refund requests were cancelled. Following this incident, I have already taken preventive steps by disabling further in‑app purchases / adding password protection so that this cannot happen again. Since these purchases were made by a child without my permission and do not reflect my intentional use of the service, I kindly request a full refund of all remaining unauthorized Free Fire purchases related to this incident that have not yet been refunded.
My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
On November 9, 2025, my child made multiple in-game purchases through Google Play for Mobile Legends totaling $83 without my permission. Even though we did not use the purchased items, I requested a refund. After waiting a week, I received a negative response. I informed both the game and Google Pla...
Dear team, I’m writing to express my deep frustration over a recent unauthorized purchase made through my Google Play account. My children unknowingly downloaded PUBG Mobile and made an in-app purchase of 300 Unknown Cash (UC) worth ₺154.99 without my knowledge or consent. The transaction ID is GPA....
My 4-year-old niece accidentally purchased a subscription in the Snapchat app that I use on my Redmi Note 12 device. I noticed a $8 charge on my bank statement and immediately canceled the subscription through the “Subscriptions” section in Google Play Store. Both the purchase and cancellation took ...
On July 24, 2025, and August 2, 2025, a total of ₺680 was withdrawn from my personal Google Play account under the merchant name Supercell for the game Clash Royale. The problem is that I have never played Clash Royale in my life, nor have I made any purchases or downloads related to this game. The...
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