On February 17, 2026, I purchased an annual subscription to the Fitify app through Google Play for approximately $9. Since I was not satisfied with the app, I canceled the subscription on February 18, 2026 — just one day after the purchase. However, several days have passed and I have not received a refund.
When I contacted Fitify regarding this issue, I was told that I needed to submit a refund request through Google Play. Even though I used the subscription for a very short time and not even seven days had passed, no automatic refund was processed.
I am requesting a full refund of the approximately $9 annual subscription fee I paid for the Fitify app, to be issued through my Google Play payment method as soon as possible.
On November 8, 2025, I purchased a one-year Premium subscription for the Mentalup app through Google Play, paying with my credit card. After using the app briefly, I didn’t like the content, so I canceled my subscription the next day, on November 9, 2025. Despite canceling the subscription within s...
I am unable to cancel my subscription to the BetterMe FZCO Pilates app because it does not appear anywhere in the app or in my App Store/Google Play subscriptions. Despite this, for at least the last 4–5 months — most recently on November 16, 2025 — I have been charged about $9 every month. These ch...
On January 5, 2026, an automatic payment was charged for my PicsArt Pro subscription on my Android phone. As soon as I noticed the charge, I submitted a refund request, but the amount has still not been returned to my account. I have previously experienced similar issues where the subscription rene...
I would like to file a complaint regarding an issue I experienced with the BetterMe Pilates app. Although I had previously canceled my subscription through the app, $8 was withdrawn from my account this morning. Even though my subscription no longer appears in the app, I noticed in my bank statemen...
On 2025-07-02, I purchased a one-month wall pilates subscription from the BetterMe app and canceled my subscription on the same day. Despite canceling immediately, the subscription fee was charged to my card, and no refund has been issued since. I attempted to contact your customer service but have...
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