Goldcar Canceled My Booking at Istanbul Airport and Kept My $63 Payment

I rented a car from Goldcar at Istanbul Airport through Obilet. Even though I arrived earlier than my reserved pick-up time, the staff demanded to see a boarding pass. Because I did not have a boarding pass, they unilaterally canceled my reservation and refused to hand over the vehicle.

Although I never used the car, they are refusing to refund the $63 charged to my credit card. When customer support called me, they explicitly stated that the payment would not be refunded. Being forced to pay for a rental vehicle I never received has caused me significant financial frustration.

Furthermore, even though my booking through Obilet explicitly included a 100% cancellation guarantee, they are denying me this right and refusing to resolve my complaint. I demand a full refund of the $63 paid and an immediate resolution to this matter.