I had a car reservation with Goldcar at Istanbul Sabiha Gökçen Airport for August 29, 2024, at 7:30 PM, booked through Yolcu 360. When I arrived at the office, there were two people ahead of me who received their cars without any issues or questions. However, when it was my turn, they requested my Findeks report. Despite having rented from the same location before, they claimed my score was too low and refused to give me the car. As a result, all of my plans, including my hotel reservation, were ruined. If such a report was required, why wasn’t it checked during my previous rental, or for the people before me? I am seeking compensation for the inconvenience and request a proper resolution for this unfair treatment.
I booked and paid for a 2-day car rental via the Yolcu360 platform, to be picked up from Green Motion’s Ataşehir branch. However, when I arrived to collect the car, they claimed I couldn’t rent due to an issue with my Findeks report. This was shocking since my Findeks score has always been excellent...
The car I rented the previous day was not delivered by noon the next day, and no reason was given. Payment was already made, but no car was available in the parking lot as expected. They claimed a "Findeks" credit check was done and implied that my credit wasn't approved, but no clear reason was pro...
Dear Europcar Management, I am Mehmet Ali Serkan O****, a specialist doctor, and on May 10, 2024, I visited your branch at Istanbul Yenibosna Airport AVM to rent a car. Unfortunately, my experience did not meet my expectations, and I have serious concerns regarding this matter. I made a reservati...
On October 16, 2024, I rented a car through Booking from Avec at Sabiha Gökçen Airport. However, upon arrival, the staff informed me that they couldn’t release the vehicle due to my low Findeks credit score and assured me that a refund would be processed through Booking. It has now been two weeks, a...
On February 11, I paid in full for a car rental through the Yolcu360 app, booking a vehicle from Sixt Rent A Car for pickup at Sabiha Gökçen Airport (SAW) on February 12 at 11:00 AM after my flight from Malatya. Upon arrival at the Sixt SAW office, the staff (a male and a female employee) took my do...
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