Global Blue Charged Me €224 Without Warning, I Need My Refund Immediately

At the end of October 2024, we traveled to Vienna and made several purchases expecting tax refunds. Some of the refunds we received in cash at the outlet, while others were pending. However, without any prior notice or explanation, Global Blue charged my card €224.27 on January 14. I never authorized this transaction, nor was I informed about any deduction of this size.

I’ve checked everything, and nothing justifies such a large withdrawal. I even attached a screenshot showing the unauthorized charge, but I haven’t received any support or clear guidance on how to reclaim my money.

This is an unacceptable situation. Global Blue has no right to deduct money from my card without a proper reason or warning. I demand an immediate refund of the full amount and a clear explanation of why this happened. If this isn’t resolved promptly, I will escalate the issue through legal means.