We purchased tickets for the Villa Borghese Gallery in Rome through the GetYourGuide app, for a 5:45 PM time slot on Jun...e 13th. Our reservation number is GYG7VKX7N9Q9, and we paid a total of $150 for this purchase. We were told the tour would last approximately 2 hours, but because public transporta
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per ...person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on
Our flight to Marseille was canceled due to a wildfire that occurred in Marseille. Because of this force-majeure situati...on, we wanted to cancel the boat tour we had purchased through GetYourGuide, but the cancellation was not accepted. Other companies such as Airbnb and FlixBus approved cancellatio
I purchased an activity on the GetYourGuide website under reservation number gyg2raa7bq5b, and I made the payment using ...my Yapı Kredi credit card. The activity was clearly marked as cancelable until the day of the event. I have also attached the payment receipt. I canceled the activity because I dec
I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clear...ly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the adver
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one da...y after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu
