I sold a tour through GetYourGuide, and even though my invoice was issued at the end of the month, I still haven’t received my payment. The payout approval was never given, and I have been waiting with no updates.
I have tried reaching out via email multiple times, but GetYourGuide does not respond—instead, they just send me a satisfaction survey instead of actually addressing my issue! This is unacceptable! I have attached my invoice as proof, and I demand my rightful payment immediately. If this issue is not resolved, I will escalate it further. GetYourGuide, stop ignoring your partners and pay what you owe!
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
I registered my business as a supplier on GetYourGuide over a year ago, yet my profile is still not approved. Despite having no missing documents, my business remains inactive, and I am unable to share my activities with travelers. I have received no supplier support, and there is no way to reach cu...
I have tried multiple times to purchase a museum entry ticket through GetYourGuide, but I keep encountering the same payment error. No matter how many times I attempt the transaction, it simply won’t go through. I have tested different variations—using Latin characters, removing Turkish characters,...
I booked a day tour in Amsterdam through GetYourGuide, and it turned out to be a huge mistake! I arrived at the meeting point on time at 9:00 AM and waited, but no one was there. I called twice, but no one answered. At 9:10 AM, I asked two different tour groups, and they told me the guide had alread...
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