Expedia Ignored My Payout Method Change Request, I Had to Close My Hotel Listings

We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system.

Since then, I’ve sent multiple messages to customer support, received only automated, robotic responses, and written several emails—all with no resolution. Despite following all necessary procedures, we have been left without access to our pending payouts.

Because of this delay and lack of action, I’ve had no choice but to temporarily deactivate our listings on the platform, as we cannot afford to continue receiving bookings without being paid.

This situation is unacceptable for a global platform like Expedia. I demand that our payout method change request be processed immediately and that we be contacted by a real representative who can ensure our payments resume without further delay.

We expect Expedia to take responsibility for the disruption this has caused our business. Please resolve this issue urgently.