We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system.
Since then, I’ve sent multiple messages to customer support, received only automated, robotic responses, and written several emails—all with no resolution. Despite following all necessary procedures, we have been left without access to our pending payouts.
Because of this delay and lack of action, I’ve had no choice but to temporarily deactivate our listings on the platform, as we cannot afford to continue receiving bookings without being paid.
This situation is unacceptable for a global platform like Expedia. I demand that our payout method change request be processed immediately and that we be contacted by a real representative who can ensure our payments resume without further delay.
We expect Expedia to take responsibility for the disruption this has caused our business. Please resolve this issue urgently.
We’ve been working with Expedia as a hotel partner for over two years, but without any prior notice or explanation, they suddenly deactivated our account. Since then, we’ve been left completely in the dark—no one is responding, and we haven’t been given any details about what’s going on. They claim...
As a property owner, I’m reporting an ongoing system failure with Expedia and Hotels.com that is directly impacting both our business operations and our guests’ experiences. The reservations made through these platforms are not reaching us, meaning we have no visibility into guest bookings, and cann...
As a property owner who works with Expedia, I am deeply frustrated by their new payment process. Despite multiple bookings being completed through their platform and guests having already stayed at my property, I still have not received any of the associated payments. I’ve contacted Expedia several ...
In August 2024, a guest stayed at my property, and I was informed by Expedia that the payment was sent via bank transfer in October. A receipt was shared as proof. However, when I attempted to locate the payment, I was asked to share SWIFT codes for verification. Since October 21, I have contacted E...
I booked a hotel through Expedia and requested payment 30 days after my stay, as their policy requires. However, I still haven't received my money! Here's the problem: Expedia claims they paid me, but my bank shows no record of the transaction. They even sent me a payment confirmation, but my bank s...
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