About three months ago, we applied to transfer my father’s retirement pension from Halkbank to Garanti BBVA Burdur Bucak Branch. The only legal obstacle preventing the transfer was the debt owed to the former bank, which we completely paid off approximately 25 days ago. Despite this, Garanti BBVA has still not completed the pension transfer process. As a result of this negligence, my father’s legally scheduled pension payment on November 25, 2025, was not deposited into his account, and the promised pension promotion was also not paid. Preventing a retiree from accessing his only and primary source of income for nearly three months has caused extremely serious financial hardship for us. To formally report this issue to the bank, I called customer service on 25.11.2025 to file a complaint on my father’s behalf. However, the representative with badge number 102290 refused to take my verbal or written complaint, preventing us from exercising our right to file a complaint, and directed me only to the website. This behavior is incompatible with customer service standards and effectively blocks our lawful right to submit a complaint. I request that my father’s pension be transferred immediately to his Garanti BBVA account, that his entitled promotion payment be issued without delay, and that the necessary legal and administrative investigation be initiated regarding the operational negligence of the Burdur Bucak Branch and the service failure of the staff member with badge number 102290. We expect this situation to be resolved urgently.
The Garanti Bank Retirement Pension Transfer Promotion Campaign misleads people and fails to fulfill its campaign commitments properly. In this regard, Garanti Bank is once again causing hardship for retirees. On 26/04/2025, I applied through the mobile app to transfer my pension to Garanti Bank. To...
In June, I joined Garanti BBVA’s pension promotion and additional Bonus campaign. Under this campaign, I was supposed to receive a total of ₺23,500 — including ₺15,000 as a promotion, ₺6,000 as a spending bonus for ₺2,000 of expenses, and ₺2,500 as a referral bonus since I was invited by a friend. H...
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
On July 23, 2023, my father passed away. He had a credit card debt from Garanti Bank. Despite many attempts to call the bank (via the general hotline), I was promised that they would offer information on the account into which I should deposit the funds together with the debt. Unfortunately, there h...
I paid off my Garanti Bank overdraft account late and then restructured the debt. After making a few installments, on March 21, 2025, I deposited the remaining ₺1,500 into my Garanti account, and the bank automatically collected it. However, since March 2025 — more than eight months now — I have rec...
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