Garanti BBVA Refund Disappeared After Order Cancellation

I returned a used phone that was sent to me through my Trendyol order #10625569472, which I paid for using my Garanti Bank Shop & Fly card. However, the refund was processed after my billing date. Because the bank did not reflect the refund one day before the statement closing date, I was forced to pay ₺55,000 on my card for an amount I would not use. I contacted customer service, and they informed me that the refund would appear on next month’s statement, but this situation has caused me significant inconvenience. I request a refund of the interest charged or a correction of the statement.


On September 10, 2025, at 11:34 AM, I used a cash advance account of ₺250,000 via Garanti BBVA. Although I fully repaid this advance on September 11, 2025, at 06:18 AM, I noticed that the bank charged me 2 days of interest. Even though the transaction duration was less than 24 hours, instead of the ...

On Wednesday, June 11, between 18:45 and 18:50, I attempted to deposit ₺5,500 into my account using a Garanti Bank ATM located in Gerede, Bolu. However, the ATM swallowed my money. I immediately called customer service and submitted a request, and they told me I would receive a response within seven...


Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
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