On October 25, I purchased a computer worth ₺57,949 and canceled the order shortly after. The refund was processed and sent to Garanti Bank along with the receipt. However, the refund amount, which initially appeared in Garanti Bank’s mobile app as “pending refund,” later disappeared and was never credited to my account. When I contacted customer service, I was first told that the money was in the process of being transferred to my card, but later they said the funds could not be located. I have the receipt for my transaction number 3527819 and a document confirming that the refund was accepted by the bank. The refund was supposed to be credited to the card ending in 6153. This is the first time I’ve experienced such an issue, and I feel victimized. I request that my refund be immediately transferred to my account and that the issue be resolved as soon as possible. I would also like to emphasize that I am very dissatisfied with Garanti Bank’s handling of this process.
On March 12, 2024, at approximately 10:27 PM, I made a deposit of ₺8,600 at the Garanti Bank ATM. The deposit consisted of ₺200 and ₺100 bills. I used the cash deposit feature on the ATM screen to deposit the remaining amount using ₺50, ₺20, and ₺10 bills. Unfortunately, the ATM encountered an error...
On September 26, 2025, at 18:46, I deposited ₺490 through Garanti Bank using AMG Pay’s “instant transfer” method. However, even after hours had passed, the amount never appeared in my AMG Pay account. I did not receive any error message or warning during the transaction, and there is no transaction ...
On August 24, 2025, I attempted to deposit money using a QR code at the Kanarya ATM. While part of the money was credited to my account, ₺4,400 was taken by the ATM but not deposited into my account. No receipt was issued during the transaction. I immediately reported the issue to Garanti Bank custo...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
On June 13, 2025, I attempted to deposit money using the QR feature at a Garanti Bank ATM. First, I deposited around ₺10,000, then added a bit over ₺7,000 using the “add money” option, bringing my total balance to ₺17,800. I then selected “add money” again and deposited ₺11,200. The ATM screen froze...
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