Garanti BBVA's Reckless Customer Service

For the past several days, I have been exposed to ongoing inconvenience caused by Garanti Bank’s 500 Evler branch. I live abroad and I have been trying to resolve an issue related to my personal bank account, but I have not been able to reach anyone at the branch despite repeated attempts. On 23 February 2026 at 11:30 (Ireland time), 26 February 2026 at 11:26 (Ireland time) and 27 February 2026 at 12:43 (Ireland time), I called the 500 Evler branch. Each time I was informed that I would be transferred to authorized representatives and I was explicitly told that they were available and that the line was not busy. However, once the calls were transferred, no one answered. This same situation repeated itself on three separate days in a row. I spent approximately one hour each day trying to reach someone, postponing my meetings and interrupting my work, yet I was still left without any response or solution. I find it unacceptable that calls go unanswered repeatedly for three consecutive days, especially considering that calls are recorded for quality control and customer satisfaction purposes. I respectfully request that the call recordings related to these dates and times be reviewed, that a formal investigation be carried out into why my calls were not answered despite being told that the line was available, and that the individuals who acted recklessly and failed to care about customer needs be held accountable. I also expect the bank to contact me via email, inform me of the outcome of this investigation, and finally resolve my underlying account issue. As a customer residing abroad, I do not find this treatment appropriate or compatible with the level of service expected from a bank.