On 25.11.2025, I sent a SWIFT transfer of $491 from my Garanti BBVA account to CMB Wing Lung Bank in China. The receiving bank rejected the transaction, yet I still have no clear information about the current status of my money. I contacted Garanti BBVA regarding the rejected SWIFT, but no solution was provided and I was left without a clear answer about where my $491 is or when it will be refunded. This situation is causing serious concern and a significant loss of confidence. I request that the $491 from the rejected SWIFT transaction be urgently and fully refunded to my account and that I be provided with clear written information regarding the process.
On September 26, 2025, at 18:46, I deposited ₺490 through Garanti Bank using AMG Pay’s “instant transfer” method. However, even after hours had passed, the amount never appeared in my AMG Pay account. I did not receive any error message or warning during the transaction, and there is no transaction ...
On January 2, 2025, I attempted to deposit ₺3,000 using my Garanti BBVA bank card at the TEB Ümitköy Branch ATM in Ankara. During the transaction, the ATM took the money, processed it briefly, and then displayed an error without returning the amount or crediting it to my account. Following this, I s...
On March 13, 2024, I attempted to deposit money using the QR code feature. However, the machine malfunctioned and my money got stuck. The ATM displayed a message stating that the transaction would be processed within one week and I would be notified of the outcome. However, on March 16, 2024, I rec...
On August 24, 2025, I attempted to deposit money using a QR code at the Kanarya ATM. While part of the money was credited to my account, ₺4,400 was taken by the ATM but not deposited into my account. No receipt was issued during the transaction. I immediately reported the issue to Garanti Bank custo...
Comments