I joined the “Invite and Earn” campaign for my credit card through Garanti BBVA mobile banking in the October 2025 period, and according to the campaign terms, the ₺5000 bonus was supposed to be loaded onto my card the following month. However, even as the month has ended, this bonus has still not been credited. Additionally, within the Genç2025 campaign, where I was supposed to earn a ₺3000 bonus for spending ₺1000, I noticed that this bonus also was not reflected on my Bonus Genç credit card. I am experiencing a clear inconvenience due to the failure to receive both the ₺5000 bonus from the invite campaign and the ₺3000 bonus I am entitled to from the Genç2025 campaign. I contacted customer service about the issue, but after seeing that many customers are facing similar problems, I felt the need to file this complaint. I request that the total bonuses I am entitled to from these campaigns be credited to my Bonus Genç credit card in full as soon as possible and that I receive clear and accurate information regarding the matter.
I participated in a special promotional campaign by Garanti BBVA designed for former payroll customers. According to the campaign details, I needed to complete three specific tasks within June: transfer at least ₺5,000, spend ₺1,000 using my credit card, and set up one automatic payment order. I suc...
In June, I joined Garanti BBVA’s pension promotion and additional Bonus campaign. Under this campaign, I was supposed to receive a total of ₺23,500 — including ₺15,000 as a promotion, ₺6,000 as a spending bonus for ₺2,000 of expenses, and ₺2,500 as a referral bonus since I was invited by a friend. H...
Dear Garanti BBVA, I am writing to inform you that I participated in your campaign titled “Earn ₺2,000 Bonus for Spending ₺750 or More with Your Bonus Credit Card,” which was valid until July 31. I fulfilled all the campaign requirements and completed the necessary spending as outlined, yet I have n...
I was called by Garanti Bank in the first week of November and informed that if I spent ₺500 on my credit card by November 15 or 16, I would receive a ₺500 bonus, expiring on December 6. I made the required purchase by buying a ₺500 Opet fuel card through the Vodafone Pay app. After the bonus deposi...
I participated in the Garanti BBVA Bonus campaign offering “₺1,500 Bonus for ₺1,500 spending,” and the ₺1,500 bonus I earned was loaded onto my card. However, I overlooked the fact that the bonus had a 30-day usage period due to my busy schedule. During those 30 days, I was caring for a relative in ...
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