4
Resolved

Garanti BBVA Bonus Card Charged Annual Fee In Second Month

November 6, 2025 11:28 PM125
Emine's Thank You Message
Thank you for your attention

I received my Garanti Bank Bonus credit card from the Istanbul Sarıgazi branch, and in October 2025—just the second month after I started using it—an annual card fee of ₺841 was charged. If I had been using the card for six months or longer, I could have understood this charge, but I don’t want to pay such a high fee so early on. I contacted the bank and requested to close the card, but they only offered me a ₺250 bonus instead of refunding or removing the fee. My card is still active, and I demand that the full fee be canceled. The last four digits of my card are 9684. I do not accept being charged such a high fee after such a short period of use, nor the lack of a proper resolution. I request the cancellation of this fee.

Emine
December 27, 2025 12:41 AM

Thank you for your attention

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