Gameforge Locked Support Access Leaves Hack Victim Without Redress
I play the game Metin2 on Gameforge 4D GmbH with my character named "mazım". Today, on April 4 around 4:30 AM, my character was completely stripped within one minute by a user with a GM prefix in-game, and all my hard work vanished. When I logged back into the game immediately after the incident, I found my character completely wiped of all items, in-game currency, and everything I had accumulated.
I am the sole user of this game account and only log in from my own computer. I have not shared my password with anyone in any way. In recent days, I have not performed any actions, received warnings, or made changes related to security or penalties in the game. I only attempted to log in to create a support ticket from the Gameforge interface, but I experienced a separate issue there as well.
Currently, I cannot reach the company through any channel. When I try to access the support section, the system prompts for a password, but despite entering the exact same password I use to log into the game, it gives an "incorrect information" error, preventing access to the support screen. The same issue applies to the Forum, where my password is also rejected. In other words, while I can log into the game with the same password, I cannot access the support or Forum channels at all.
The fact that a character with a GM tag inside the game can perform such an action—how they obtained this tag if they are not an official staff member, or how a player's entire account contents can be wiped out in a single minute if they are an official staff member—suggests a serious security vulnerability. Due to this situation, I feel unprotected and scammed by Gameforge. To date, I have spent approximately $832 or more on Metin2, and my account was rendered worthless in a very short amount of time.
My clear demand from Gameforge is for my character named "mazım" in Metin2 to be fully restored to its state prior to the incident. However, merely restoring my character will not be sufficient unless I am secure within the game. I demand that the individual(s) who carried out this incident be identified, appropriate sanctions applied, those who victimize players using GM tags or similar badges banned from the system, and a clear explanation provided to me regarding how in-game security is ensured. I would like to emphasize that if players are not safe in-game, spending this much money becomes meaningless. Otherwise, I will proceed with filing a formal chargeback dispute with my bank to request a refund for my payments.
