4
Büşra is satisfied with the result
Resolved

Stains on Franke Granite Sink Not Covered by Warranty

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Büşra
November 14, 2023 4:03 pm
138

We bought a black granite sink from Franke in March. We began using it in August, and after a month, we noticed these amazing stains all over the place. I filmed a video of what happened and then I showed it to the store where we purchased this sink. Someone told me it was limescale and said I should wipe it with vinegar, but that didn't work. I asked for help from the service center, and they told me they would pass on the information. However, I didn't receive any response to my inquiry. They said that these stains aren't covered by the warranty. Why did I waste money on a Franke product if nobody even told me that I might have this issue? I'm not happy; the sink looks terrible. Nobody should think that the Franke brand is good quality and spend their money on it.

November 14, 2023 4:56 pm (53 minutes after complaint)

Dear Valued Customer, Your application has been processed and forwarded to the relevant departments. Thank you for choosing Franke products. Franke Kitchen and Bathroom Systems Inc. Customer Service

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